No guarantee is given as to the accuracy of the watch or it’s lap and stroke counting ability with particular swimmers or strokes. However it has been tested over hundreds of thousands of meters of swimming with many swimmers with an accuracy rate of over 99.75%. If you have any major problems with accuracy please let us know and we will do all we can to work with you to resolve them. We are committed to developing first class products and strive to improve them all the time. 

If this product should fail due to defects in materials or workmanship, Swimovate Ltd will repair or replace it free of charge for a period of twelve months from the date of purchase (proof of purchase required). This warranty is only extended to the original purchaser and covers failures due to defects in materials or workmanship that occur during normal use. It does not cover battery, battery replacement, damage or failures resulting from neglect, accident, misuse, mishandling, alteration or modifications of the product or any failure caused by the operation of the product outside the scope of its published specifications. Swimovate Ltd shall in no event be liable for any incidental or consequential damages arising from the use or inability to use the product. Swimovate Ltd does not assume any responsibility for losses or claims by third parties that may arise through the use of this product. If a claim under warranty appears to be necessary email (or telephone +44 (0)1784 481562) to obtain a returns number before returning your Pool-Mate. Packages will not be accepted without a returns number.

Download our Terms and Conditions of sale